How can we help?
Find answers to common questions about our services and products.
Placing an Order
How do I place an order?
Browse our restaurant listings, add items to your cart, enter your delivery address and phone number, select a payment method, and confirm your order. You'll receive a confirmation via SMS and/or email.
Is there a minimum order amount?
Minimum order amounts vary by restaurant. Some restaurants have no minimum, while others may require a minimum spend (typically ₦1,000–₦3,000). This will be shown on the restaurant's page and at checkout.
Can I schedule an order for later?
Not yet. Currently we only support immediate delivery. Scheduled ordering will be available soon.
Delivery & Fees
How long does delivery take?
Estimated delivery time is 30–60 minutes depending on the restaurant, your location, and current order volume. You'll see a live estimate at checkout and can track your order in real-time once placed.
How are delivery fees calculated?
Delivery fees are based on your distance from the restaurant and your location. The exact fee is shown at checkout after you select your location. Some restaurants offer free delivery above a certain order value.
Which areas do you deliver to?
We deliver within designated locations served by our partner restaurants. Enter your address at checkout to check if delivery is available to your location.
Payment Methods
What payment methods are accepted?
We accept Pay on Delivery (cash or card to the rider) and Pay Online (secure card payment via Online Platforms). Available methods are shown at checkout and may vary by restaurant.
Is online payment secure?
Yes. Online payments are processed securely via Verified online Platforms (PCI-DSS Level 1 certified). We do not store your card details on our servers.
Can I pay with a card on delivery?
Some delivery riders carry POS terminals for card payments on delivery. This depends on the restaurant and rider availability. Cash on delivery is always available where Pay on Delivery is offered.
Order Tracking & Management
How do I track my order?
After placing an order, go to "My Order" from the menu or your account, then you select the particular order to be tracked. You'll see real-time status updates: Confirmed → Preparing → Ready for Pickup → On the Way → Delivered.
Can I cancel or modify my order?
You can cancel an order from the Track Order page if it hasn't been prepared yet. Once the restaurant starts cooking, cancellation may not be possible. Contact support immediately if you need to make changes.
What if my order is wrong or missing items?
Please contact support within 30 minutes of delivery via the in-app chat or call our hotline. We'll verify with the restaurant and arrange a refund, redelivery, or credit as appropriate.
Account & Profile
How do I reset my password?
Click "Forgot Password" on the login page. Enter your registered email or phone number, and we'll send a reset link. The link expires after 1 hour for security.
How can I view my order history?
Log in and go to "My Orders" from the menu or your account dashboard. You'll see all past orders with details, status, and the option to reorder.
Support & Contact
How do I contact customer support?
Use the in-app chat (bottom-right icon), call our support line at +234 (0) 906 527 6236, or email us at tegarobin20012@gmail.com. Support is available daily from 8 AM to 10 PM.
What if I have a complaint or feedback?
We take all feedback seriously. Submit complaints via the in-app chat, email, or the Contact Us page. Our team typically responds within an hour during business hours.